How can I play at this casino?
A. To play at this casino, first you have to register by clicking the “Register now” button. Then you can make your first deposit. The amount deposited will be converted into euro with the exchange rates established by the bank processing the casino payments. Deposits in euro are not subject to any exchange rate commission. After making the deposit, an on-screen message will be displayed confirming that the transaction has been completed successfully.
How can I register with the casino? A. To sign up, click “Register now” and fill out the registration form.
How can I access the real games mode? A. To access the real games mode, enter your UserName and Password in the respective boxes and then click "Login/Play now ".
What are my UserName and Password? A. Your UserName and Password are the details that enable you to enter the lobby and play with real money. You choose them on registering (minimum 8 characters combining numbers and letters).
Is there a downloadable version of this casino? A. No. You can only access these games online. The games in our casino use Flash so no downloading is required. You don't have to download any software to play our games. This means that you can't be attacked by viruses or spyware and you won't experience any problems during installation.
What amounts can be bet at this casino? A. Bets at this casino are placed in euro and have the following values: 0.10 Euro, 0.20 Euro, 0.50 Euro, 1 Euro, 5 Euro, 25 Euro. During promotions, the casino can increase or decrease these minimum amounts at its discretion and without any notice.
Do I have to register to play in the casino’s play-for-free section? A. No. You don't have to register to play in the casino's play-for-free trial section.
How long can I play for in the casino’s play-for-free section? A. You can play in the casino's play-for-free section for as long as you like. You can start playing for real money at any time by simply registering.
How can I open a players account with this casino? A. The players account is opened automatically on registering, when you decide you want to play for real money and make a deposit. Click “Register now” and fill out the registration form.
I already have a players account with this casino. Can I open a new account to play with this casino? A. No. If you have already opened an account with us, then you may not open another one to play at this casino.
Can I open a casino account over the phone or by email? A. No. For security reasons, you have to open an account personally online by filling out the registration form.
Account What currencies can I use to deposit money into my account? A. You can deposit money and manage your account in Euro (€). You will soon be able to deposit other currencies: dollars, sterling, yen
How can I cash my winnings and withdraw money from my account? A. You can withdraw the balance from your players account at any time. On your request, your winnings may be completely or partly cashed according to the instructions in the "Money Out" section at the Cashier in the Lobby.
What do I do to deposit via a bank transfer? A. Follow this procedure to deposit money into your players account via a bank transfer:
1. Choose “bank transfer” from the deposit options in the Cashier section;
2. In accordance with your details, you will be given the most practical bank details to make the transfer;
3. You will then be able to go to your bank and authorise the transfer, ensuring you specify all the details in the object section; alternatively make the transfer via your account online as per the standard procedure
What do I do to deposit with a credit card or a debit card? A. Follow this procedure to pay money into your players account with a credit card or a debit card:
1. Choose “credit/debit card” from the deposit options in the Cashier section;
2. Choose the circuit the card belongs to; e.g.: VISA or MASTERCARD;
3. Enter the amount you wish to transfer;
4. Enter your card details and its period of validity;
5. Confirm the final summary to start the transaction.
What do I do to withdraw via bank transfer? A. Follow this procedure to withdraw money from your players account via bank transfer:
1. Choose “bank transfer” from the withdrawal options in the Cashier section;
2. Enter the amount you wish to withdraw;
3. Enter your name and complete the form with the requisite details;
4. Confirm the final summary to start the transaction.
What do I do to withdraw with a credit card or a debit card? A. You cannot withdraw money from your players account with a credit card or a debit card.
Is it secure to use my credit card at this casino? A. Yes. We work alongside major financial institutions that offer a range of secure payment methods via internet. We guarantee secure online transactions that protect your bank details from unauthorised access with the VeriSign® SSL encryption system.
Are my UserName and Password secure with this casino? A. Yes. When the casino communicates with your browser, it will encode the data flow with a VeriSign® 128-bit SSL code created by a 1024 bit key.
Are the games at this casino conducted fairly? A. Yes. We have taken every measure to ensure fair play and secure money transfers. The casino has a certified random number generator that ensures numbers and figures are extracted completely at random.
What happens if the connection fails halfway through a game? A. If the connection fails during a game, the next time you login the system will start off from the last play recorded on our servers. The games session and your bet will not be lost and you will be able to pick up from where you left off.
What do I do if I require technical assistance? A. If you have a technical problem (for instance, you can't open any games or you can't interact while playing) contact our technical assistance team by accessing the assistance area.
What should I do if I have problems registering? A. If you have a problem registering, you should contact the technical assistance team by accessing the assistance area.
Who can I contact for questions regarding payment? A. Access the assistance area and our assistance team will be happy to answer any messages.
Is this casino legal? A. Yes. This casino is run with a regular online gaming licence issued by the Lotteries & Gaming Authority of Malta , an EU member state.
How old must I be to play at this casino? A. To play with real money in any of this casino's games, players must be over 18. When you register, you take the responsibility to provide truthful information, otherwise your players account will be closed down.
Can I use a credit card that isn’t in my name at this casino? A. No. Money can only be deposited in a players account with a credit card issued in the name of the registered player.
